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"Maroondah Hospital Emergency"

About: Maroondah Hospital / Emergency Department

(as the patient),

I unfortunately needed to attend Maroondah hospital emergency department yesterday. I just wanted to thank the outstanding nurses and doctor who looked after me. Nurse Helen was working on a very busy triage desk and she treated every patient, including me with not only respect but genuine warmth and kindness.

I then had Cathy and a doctor take care of me in the ED and both were kind and efficient and couldn't do enough to help me. Amazing people working under often challenging circumstances.

I'm very grateful you do what you do. Thank you very sincerely for making my bad day as comfortable as possible.

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Response from Alan Lilly, Chief Executive, Eastern Health 7 years ago
Alan Lilly
Chief Executive,
Eastern Health
Submitted on 9/06/2015 at 3:01 PM
Published on Care Opinion on 10/06/2015 at 9:19 AM

picture of Alan Lilly

Dear POJUN02

Many thanks POJUN02 for your feedback on your recent experience whilst attending Maroondah Hospital's Emergency Department. It is always so pleasing to receive positive feedback and it really is terrific for our frontline staff also to know just how much their hard work and dedication means to our patients and their families.

I will be pleased to pass on your comments to Nurse Helen, Cathy and the team who were most likely involved in your care (based on the information you have provided to us) and I will write to their managers too.

Thank you also for taking the time to place your feedback on "Patient Opinion" as it gives other community and staff members the opportunity to read your story too.

On a personal level, I hope that you continue to go from strength to strength.

Kind regards, Alan Lilly

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