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Specialist General Surgery Liason Nurse at Box Hill Hospital...

Posted By POJUN05

"Specialist General Surgery Liason Nurse at Box Hill Hospital is a pleasure to deal with"

About: Box Hill Hospital

(as the patient),

Specialist General Surgery Liaison Nurse Ann is a pleasure to deal with, she is very helpful and professional and has the same warm and friendly phone manner every time I have spoken with her.

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Responses

Response from Alan Lilly, Chief Executive, Eastern Health 8 years ago
Alan Lilly
Chief Executive,
Eastern Health

Submitted on 18/06/2015 at 8:23 PM
Published on Care Opinion on 19/06/2015 at 11:00 AM

picture of Alan Lilly

Dear POJUN05

Many thanks for your feedback on our Liaison Nurse, Ann and also great to read that Ann is living Eastern Health's values in every interaction with you - that's what we're aiming for - every interaction, every time!

I will be sure to pass on your feedback to Ann and also to her managers. Positive feedback like this is always welcomed by our staff and it serves to highlight where we are doing things very well. Thanks again for taking the time to give us your feedback, it really is greatly appreciated. Kind regards, Alan Lilly

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Update posted by POJUN05 (the patient)

There was another staff member (I didn't get her name) that answered yesterday when I called, she also was very pleasant to deal with.

As these staff members have been my first point of contact at Eastern Health for an upcoming procedure to which I'm a little anxious, yet they have made me feel a little more comfortable just by their phone manner.

Response from Alan Lilly, Chief Executive, Eastern Health 8 years ago
Alan Lilly
Chief Executive,
Eastern Health

Submitted on 19/06/2015 at 4:13 PM
Published on Care Opinion on 22/06/2015 at 4:51 PM

picture of Alan Lilly

Hello again POJUN05. I located Ann and sent your feedback on to her (and her managers) and her direct manager was also very chuffed, so thanks again. Your feedback makes a big difference in a very busy day. When new staff commence in Eastern Health, we certainly do focus on "making every interaction a positive interaction" so I am so pleased to read that this has been the case for you. Thank you again and enjoy your weekend. Kind regards, Alan Lilly

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