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"Bec and Ian at Maroondah Hospital were wonderful."

About: Maroondah Hospital

(as the patient),

The other night I was admitted to Maroondah hospital via ambulance for uncontrollable vomiting, stabbing pains in the stomach and diarrhoea.

The previous weekend I had also been in hospital (Ferntree Gully) for a suspected appendicitis, but was discharged after all tests came back negative.

My emergency department nurse "Bec", was fantastic; Patient, kind, caring and empathetic. My Doctor "Ian" was also extremely nice, caring and thorough, checking for any indication of a grumbly appendix, even though it wasn't presenting as a typical appendicitis. I felt very well looked after and wanted to thank them for giving me the best possible experience in what was an otherwise horrible night.

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Response from Alan Lilly, Chief Executive, Eastern Health 8 years ago
Alan Lilly
Chief Executive,
Eastern Health
Submitted on 10/08/2015 at 2:50 PM
Published on Care Opinion at 4:27 PM

picture of Alan Lilly

Dear Littleone

Thank you so much for sharing your story on Patient Opinion - I am so glad to hear that you were very well looked after in the Emergency Department at Maroondah Hospital. Your reference to "the best possible experience in an otherwise horrible night" reminds us all of the importance of care and compassion at the time it is most needed. Thank you also for mentioning Nurse "Bec" and Dr "Ian" - I will be sure to pass on your feedback to the Emergency Department staff and also to the management team at Maroondah Hospital. Your feedback will no doubt be a great boost to their day as it was to mine.

Littleone, I do hope that you are continuing on the road to a full and speedy recovery.

Thanks again and kind regards, Alan Lilly

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