Having arrived at the outpatients for my appointment, I presented to the reception desk as per normal, watched the staff member get my file and went to sit down as they instructed.
Now, I'm no stranger to having to wait 30-40 minutes after my appointment time before I actually see anyone, but this time.... I was there for over an hour.
It wasn't until I was one of two people waiting that someone came over and asked if I was waiting to be seen. Their response?
"We didn't think you'd turned up".
It was still another 15 minutes before they actually had someone come down to see me.
Now, my advice to anyone waiting in outpatients... don't be patient. I know I won't be the next time I have to wait.
For the record: I will be following this up if I don't hear anything, in person if necessary. The first lot of feedback I left with Eastern Health was blatantly ignored, I will not put up with the same treatment.
I have absolutely no faith in Eastern Health and each interaction only cements that opinion.
About: Box Hill Hospital Box Hill Hospital Box Hill 3128
Posted by Furiously Speechless (as ),