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Patients treated with such professionalism, kindness and dig...

Posted By Family Relation

"Patients treated with such professionalism, kindness and dignity"

About: The Townsville Hospital

(as a parent/guardian),

I have had 4 elderly family members attend The Townsville Hospital in the last 6 months and I wish to congratulate every nurse, doctor, surgeon, cleaner, orderlies and ancillary staff member. We are so very pleased with the care our family members have received. They have been treated with such professionalism, kindness and dignity. We have been in many wards- ED, med 2, 3 & 5, sub acute, cardiac care, and attended your clinics.

And what about your wonderful volunteers - they are priceless. God bless you all.

It's never easy to be visiting hospital but we appreciate that everyone is doing their very best and it does matter. Many thanks.

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Responses

Response from Julie Shepherd, Nurse Manager Patient Experience, Patient Services; Clinical Governance Directorate, Townsvillle Hospital and Health Services 8 years ago
Julie Shepherd
Nurse Manager Patient Experience, Patient Services; Clinical Governance Directorate,
Townsvillle Hospital and Health Services

Submitted on 8/09/2015 at 11:09 AM
Published on Care Opinion at 11:41 AM

Dear Family Relation

Thank you so very much for taking the time to tell us about your experiences at The Townsville Hospital. Feedback like yours will provide a real lift for our dedicated and caring staff who are committed to deliver the best care possible. I appreciate that the last 6 months of coming to hospital with your elderly relatives must have caused considerable stress in your lives. It is uplifting to know that your experience was made easier through the kindness, professionalism and dignity provided to you and your family members by our great staff.

I will be delighted to share your story with our staff and their managers from ED, Med 2,3 & 5, sub-acute, cardiac care, clinics and our wonderful volunteers.

Thank you again for sharing your story and I wish you and your family all the best for the future.

With best wishes,

Julie Shepherd

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Response from Julia Squire, Chief Executive, Townsville Hospital and Health Service 8 years ago
Julia Squire
Chief Executive,
Townsville Hospital and Health Service

Chief Executive

Submitted on 8/09/2015 at 12:51 PM
Published on Care Opinion at 2:20 PM

Dear Family Relation

Thank you so much for your kind comments about our wonderful teams at Townsville Hospital. We all really appreciate getting feedback about our services. We are working really hard to ensure our care is person centred and it is great to see that our efforts have worked well for your family.

Very best wishes

Julia Squire

Health Service Chief Executive Townsville Hospital and Health Service.

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