Recently I was at another of my high risk maternity appointments at Box Hill Hospital. The appointment reminders always instruct you to arrive 15 minutes early and I always do. Upon presenting to reception the line was to the lifts as only one of the two receptionists were attending the desk. They were understandably a bit nervous with the pressure, however they are ALWAYS slow. I was also meant to see a doctor and they gave me a slip to see a registrar.
As I'm sure you can appreciate the line took 15 minutes to get through and then I was told to wait in the waiting area and it shouldn't be too long of a wait this time as I was first to go (in the high risk section). To my surprise again I was waiting for an hour to have my name called, that's an hour for every maternity appointment I have had there including the regular part. To my dismay the doctor who I saw read the slip the receptionist had given me and then wanted to fob me off to a registrar. I pointed out to the doctor that my appointment actually had their full name written in my appointment book and I had already been waiting over an hour. The doctor's dry approach did not improve although they allowed me to see them.
Every part of my appointment I was fighting back tears because I was made to feel like my questions and concerns were not valid of any or a proper response. I was lucky enough to have the Doppler but this doctor didn't even bother to wipe the gel off me or offer a tissue after they had finished, what felt like their 10 second check. I had to repeatedly ask my questions and voice my concerns and this doctor dismissed it all.
Once I finished in the appointment I went to line up at reception to have my next appointment booked. To my surprise the line was to the lifts again! Unbelievable! Then I race down to where I had parked my car to see I had been issued a parking ticked 5 minutes after my ticket expired. All for what? Safe to say I cried the whole way home.
I understand the hospital is overworked and understaffed, but this is not good enough! Each and every appointment in maternity, whether it be with a renal doctor, a registrar or the head high risk doctor, the wait times are always an hour and that's including when I'm first in line.
"I was made to feel like my questions and concerns were not valid"
About: Box Hill Hospital / Maternity Service Box Hill Hospital Maternity Service Box Hill 3128
Posted by Sos2015 (as ),