"I was made to feel like my questions and concerns were not valid"
About: Box Hill Hospital / Maternity Service Box Hill Hospital Maternity Service Box Hill 3128
Posted by Sos2015 (as ),
Recently I was at another of my high risk maternity appointments at Box Hill Hospital. The appointment reminders always instruct you to arrive 15 minutes early and I always do. Upon presenting to reception the line was to the lifts as only one of the two receptionists were attending the desk. They were understandably a bit nervous with the pressure, however they are ALWAYS slow. I was also meant to see a doctor and they gave me a slip to see a registrar.
As I'm sure you can appreciate the line took 15 minutes to get through and then I was told to wait in the waiting area and it shouldn't be too long of a wait this time as I was first to go (in the high risk section). To my surprise again I was waiting for an hour to have my name called, that's an hour for every maternity appointment I have had there including the regular part. To my dismay the doctor who I saw read the slip the receptionist had given me and then wanted to fob me off to a registrar. I pointed out to the doctor that my appointment actually had their full name written in my appointment book and I had already been waiting over an hour. The doctor's dry approach did not improve although they allowed me to see them.
Every part of my appointment I was fighting back tears because I was made to feel like my questions and concerns were not valid of any or a proper response. I was lucky enough to have the Doppler but this doctor didn't even bother to wipe the gel off me or offer a tissue after they had finished, what felt like their 10 second check. I had to repeatedly ask my questions and voice my concerns and this doctor dismissed it all.
Once I finished in the appointment I went to line up at reception to have my next appointment booked. To my surprise the line was to the lifts again! Unbelievable! Then I race down to where I had parked my car to see I had been issued a parking ticked 5 minutes after my ticket expired. All for what? Safe to say I cried the whole way home.
I understand the hospital is overworked and understaffed, but this is not good enough! Each and every appointment in maternity, whether it be with a renal doctor, a registrar or the head high risk doctor, the wait times are always an hour and that's including when I'm first in line.