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"The nurses, doctors and paediatricians have been nothing short of amazing!"

About: Maroondah Hospital

(as a parent/guardian),

I want to say how incredible Maroondah Hospital has been with my new born bub! We came in recently with really high temps and not a happy baby. They treated our baby so quickly diagnosing viral meningitis. They have bent over backwards for us and have constantly made sure I'm comfortable and happy while we stay. We are a 'private hospital' type and I was anxious about taking our baby to Maroondah but I am so impressed! ! The nurses, doctors and paediatricians have been nothing short of amazing! Thanks Maroondah!

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Response from Alan Lilly, Chief Executive, Eastern Health 7 years ago
Alan Lilly
Chief Executive,
Eastern Health
Submitted on 15/09/2015 at 1:09 PM
Published on Care Opinion at 1:22 PM

picture of Alan Lilly

Dear Nelloo

Wow, thank you for your very positive story on Patient Opinion - that's a great story indeed and I can see that this would have been a concerning time for you, your baby and your family.

I will pass on your feedback to our front line staff and their managers - it is terrific to receive feedback like yours and it's sure to give our staff an extra spring in their step too.

Your feedback underscores the things that are important to our patients and their families and a reminder too that timely care, empathy and communication is the key to a great patient experience.

Thanks again for sharing your story Nelloo and I hope that your baby is recovering well and going from strength to strength.

Kind regards, Alan Lilly

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