"I wish to compliment all the staff on the excellent service provided"

About: Maroondah Hospital

(as the patient),

I have had to attend the Radiology Department at Maroondah Hospital, for X-rays and CT scans recently.

I wish to compliment all the staff on the excellent service provided. The reception / clerical staff were efficient, friendly and professional and there was a happy welcoming atmosphere in the waiting area.

Each of the radiographers, I encountered, were helpful, professional, and empathetic and demonstrated a caring nature. I found these qualities exceptional and far surpass experiences I have had in the private sector. I am very impressed and feel the staff of this department should be congratulated.

Responses

Response from Alan Lilly, Chief Executive, Eastern Health 4 years ago
Alan Lilly
Chief Executive,
Eastern Health
Submitted on 18/09/2015 at 08:54
Published on Care Opinion at 14:28


picture of Alan Lilly

Dear Frednerks

Many thanks for sharing your story on Patient Opinion. Our staff will be really chuffed to read your story and I will pass on the feedback to our radiology staff and their managers too. We all like to receive constructive feedback so I know this will be gratefully received.

Thank you also for taking the time to tell your story. Feedback - good and bad - always helps us keep focused and ensures that we not only celebrate what we do well but also focus on getting better at what we do.

I hope that you will feel free to recommend our services in your local community.

Thank you again and kind regards, Alan Lilly

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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