I was trying to cancel a Box Hill plastics outpatient appointment, and was on hold for 30 minutes to speak to someone and was still 12th in the queue. I rang back again and experienced long delays and gave up because I was at work and couldn't stay on the phone for that amount of time. Then received a letter from outpatients to say that two chances are given to attend outpatients and because the appointment was not attended or cancelled, one chance had been revoked.
"Difficulty cancelling an outpatient appointment"
About: Box Hill Hospital Box Hill Hospital Box Hill 3128
Posted by Molly (as ),