"I always appreciate the hard working efforts of the nursing staff"

A very dear friend of mine had a fall at home and was taken to the Box Hill Hospital Emergency. My friend was transferred to a ward where, unfortunately, my friend had a fall on the second night. This fall resulted in surgery. After surgery, my friend was moved to Ward 6.2. My friend was confused and constantly suffering from fear of falling - resulting deprivation of sleep.

A confused patient living in the next room wandered into my friend's room and disturbed their sleep. On one occasion, I also felt threatened because this confused patient demanded to know who I was. I was too scared to look at this patient and reply to this patient so I alerted the nurse who called for security. This patient then taken back to their room.

The next day, I addressed the issue to Maria, Manager of Ward 6.2. She rectified the problem promptly by allocating a nursing staff to settle and supervise this confused patient. My friend then was relieved without disturbance.

Another incident I brought to Maria's attention was the bed of my friend was high with no rails erected when not attended. I was very worried a fatal fall would occur.

I found Maria was compassionate, understanding and an excellent executor. She is a role model of leadership. Her outstanding performance should be recognised.

I always appreciate the hard working efforts of the nursing staff and I believe their services should be recognised by the general public and the industry. But only a small portion of them do not have hearts for the sick and I think they should not engage in the caring industry.