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"Emergency treatment at Maroondah Hosptital"

About: Maroondah Hospital

(as the patient),

I was delivered by ambulance to the Emergency Department at Maroondah Hospital with very high blood sugar levels and very low blood pressure. I was promptly seen to and placed in observation, wherein it was determined I was severely dehydrated and had kidney failure.

Soon I was in a ward and undergoing treatment.

After eleven days of treatment, I was discharged with continuing monitoring of my kidney function.

All the staff were friendly, communicative and professional in their dealings.

I particularly appreciated that the nursing staff had to deal with several outright dangerous patients, violent and abusive, but always managed a smile for the next patient.

The catering staff deserve a special mention too! Not only were the meals wonderful, warm, and fresh, they went out of their way to help too, bringing little extras and asking how they could help more. Catering seems to be the butt of unkind jokes - I would be pleased if the kitchen staff could be told how much their work is appreciated!

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Response from Alan Lilly, Chief Executive, Eastern Health 8 years ago
Alan Lilly
Chief Executive,
Eastern Health
Submitted on 6/10/2015 at 12:33 PM
Published on Care Opinion on 7/10/2015 at 10:28 AM

picture of Alan Lilly

Dear ozvaleron

Many thanks for sharing your story on Patient Opinion. I was delighted to read about your experience and I will be sure to pass this on to the front line staff and their managers who I know will be warmed by your feedback. I will also be sure to give special mention to the catering staff!

I have no doubt that your feedback will give staff an extra spring in their step today as showing appreciation is always so well received, in addition to your recognition of their challenging work environment.

Thank you again for taking the time to write. I hope that you are continuing your journey back to good and full health.

Kind regards, Alan Lilly

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