My spouse was hurt recently, they were on the surgery waiting list and settled in the surgical admission.
The first day was great because the nurse was very nice to look after us even my child who was upset about their parent staying in the hospital. She tried her best to make them happy!
The surgery was on the second day. I felt afraid because I don't have much experience in hospital. I tried to make myself a coffee to settle down. A nurse followed me into the kitchen and was very rude, yelling me why was I in the kitchen and why I was using the staff kitchen. I'm pretty sure I was told I can make myself a cup of drink and I brought a fork and a cup from kitchen. I saw a few people use the staff kitchen in the afternoon. Why not me? No one told me drinks are not provided to visitors in any other hospital! They told me they are permanent staff and they know more than other staff, but why didn't they know how to set up the machine and didn't know why it made noise?
But I'm still thankful they made me a coffee even though they looked very angry to share this with me. Thank you!
After the surgery I only stayed with my spouse for about 5 minutes and was told I must leave in 5 minutes time! I felt very upset with the nurse saying that to me because I feel they only care about the rule but not the family's feelings! I'm not going to stay overnight but my spouse was just came out and wasn't totally awake. It's not my fault the surgery was late. I just wanted to make sure my spouse was ok. The first nurse doesn't care about families feelings at all. I know you can look after patients very well but please looking after families 'as well! I will thank again to the nice nurse who allowed me to stay even just 5 minutes more! I feel warmth from this nurse and trust them!
"Surgery admission nurse"
About: Box Hill Hospital Box Hill Hospital Box Hill 3128
Posted by LaaaaaF (as ),