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Without Brendan things would have been so much harder to dea...

Posted By joey

"Without Brendan things would have been so much harder to deal with"

About: The Townsville Hospital

(as a relative),

I am from interstate and my parent was on holidays up north when they became very ill and was flown to Townsville Hospital. I stayed there for a couple of weeks with them and I wanted to say a huge thank you to Brendan. He was so friendly and caring and had a lot of time for myself and my family at this hard time. He continued to check on my parent even after we returned home in which he accompanied us back. He went well above his job expectations and made things so much easier for us as a family to cope with what was going on. Without Brendan things would have been so much harder to deal with and he deserves to be acknowledged for this.

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Responses

Response from Karina Finch, Nursing Director Patient Services, Townsville Hospital & Health Service 8 years ago
Karina Finch
Nursing Director Patient Services,
Townsville Hospital & Health Service

I am responsible for the areas that manage patient safety, patient experience, client liaison and mortality review.

Submitted on 22/10/2015 at 10:30 AM
Published on Care Opinion at 12:22 PM

Dear joey

We sincerely thank you for taking the time to share your experience with us. We all really appreciate receiving feedback about the care and services we provide and it is great to hear Brendan has made considerable effort to make a very challenging situation easier for you all.

I would really like to make sure Brendan personally receives your words of appreciation. To enable me to pass your comments on I would be grateful if you could please contact staff within our Patient Liaison Service to ensure we acknowledge the right staff member. The Patient Liaison Service direct phone number is 07 4433 1074.

I wish you all the best for the future and thank you again for sharing your story.

With kind regards

Karina

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