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"The friendliest hospital I have ever been in"

About: The Townsville Hospital

(as the patient),

From the time I arrived by ambulance, with severe Vertigo, I felt cared for and safe. The care was practical and kind, and when I was admitted to Medical 3, the kindness and care was ongoing. I was well informed at all times, and after an MRI, was put under the care of the Neurology team, who continued testing to try and find the cause of my stroke. I am so grateful for the kindness of all the carers, Nathan in physio, as well as everyone else, nurses, etc.

I am not from Townsville, but from Brisbane and although the team would not allow me to fly home, they discharged me after 4 days and allowed my husband to drive me home with good advice for regular rest stops and my ongoing care will be handled in Brisbane.

The friendliest hospital I have ever been in. I am so grateful.

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Response from Karina Finch, Nursing Director Patient Services, Townsville Hospital & Health Service 8 years ago
Karina Finch
Nursing Director Patient Services,
Townsville Hospital & Health Service

I am responsible for the areas that manage patient safety, patient experience, client liaison and mortality review.

Submitted on 9/11/2015 at 6:06 PM
Published on Care Opinion on 10/11/2015 at 9:34 AM

Dear keo,

We sincerely thank you for taking the time to tell us about your experience in our hospital. It is very pleasing to hear that staff in all departments were so kind and friendly, provided you with care that made you feel safe.

I will ensure that your feedback and appreciation is shared with the staff involved in your care, particularly Nathan from Physio.

I hope you are feeling much better now that you are home in Brisbane, and thank you again for sharing your story.

With kind regards


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