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"Category 1 still awaiting surgery 8 weeks later"

About: Box Hill Hospital

(as a relative),

It took our GP to call Box Hill Hospital before we actually got a date for kidney stone and stent removal after 8 weeks of waiting. Booked in, my partner all ready to go through to surgery and they cancelled it due to no imaging professional for the operation! Advised not to leave and stay until operation done by the surgeon and DON or they will just send another date in the mail. Urology came and told us they would be operated on, but now been told they'd let us know if it's going ahead?

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Response from Gayle Smith, Executive Director, Quality, Planning and Innovation, Eastern Health 7 years ago
Gayle Smith
Executive Director, Quality, Planning and Innovation,
Eastern Health
Submitted on 17/11/2015 at 10:57 PM
Published on Care Opinion on 18/11/2015 at 10:27 AM

picture of Gayle Smith

Dear PONOV37,

Thank you for posting your story on Patient Opinion and I am sorry that there has been confusion about whether your procedure is progressing. I know that sometimes procedures can be rescheduled, however it is important that you know the arrangements for this to occur.

I would be most happy to follow this up for you if you wish. Please call me on 99551286 or email me you would like me to do that.

With kind regards,

Gayle Smith

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