"I was surprised with the care that I received"

About: Maroondah Hospital

(as the patient),

I was surprised with the care that I received, having been going to Maroondah for procedures re skin lesions for many years, I want to comment that when I went recently, the treatment that I received was exemplary, from the check in, to the nurses, the plastics registrars to the lovely man who took me down to theatre, and the team in theatre post care, the surgeons and registrar, anesthetics were caring, compassionate, professional and made the whole process speedy, and efficient. Thank you one and all.


Response from Alan Lilly, Chief Executive, Eastern Health 4 years ago
Alan Lilly
Chief Executive,
Eastern Health
Submitted on 25/11/2015 at 13:19
Published on Care Opinion at 14:09

picture of Alan Lilly

Thank you PONOV48 for sharing your very positive story on Patient Opinion. It's great to read stories like yours and it helps us recognise and celebrate when we do things well. We often talk with staff about "making every interaction a positive one" and it seems that this is indeed what happened during your recent stay with us.

I will be sure to pass on your feedback to our staff and the Maroondah Hospital management team and no doubt, it will give them all an extra boost in their day. Thank you again for taking the time to write and share your story.

I hope that you are now keeping well.

Kind regards and thanks, Alan Lilly

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