I was in the ER at Box Hill Hospital a few days ago and was so impressed by the professionalism of nurses - Mel and Sam. Wonderful people, very patient and kind.
But this is not the case for the receptionist / admin / operator of the other unit I had to attend. When I told this staff member that I could not attend the appointment, the staff member said "I can put you on Monday next week but whether this would affect your injury, I don't know". I was shocked by their response. I felt they didn't care about my injury. Can't they check with the doctor and get back to me? When I asked the staff member to check with the doctor, they replied, "No the doctor is unavailable at the moment".
Honestly, professionalism is not just necessary for medical staff, but all staff in the hospital, or I should say in the whole of the industry. I think this receptionist should get another training in Customer Service. Shocking attitude.
"Receptionist / Operator at the Unit"
About: Box Hill Hospital Box Hill Hospital Box Hill 3128
Posted by DOLLY (as ),