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"Care at Maroondah Hospital..."

About: Maroondah Hospital

(as the patient),

I am a chronic asthma patient with multiple admissions most in quick succession, at the Maroondah Hospital. What amazes me is the way I am treated right from the moment the ambulance rocks up at the emergency bay, to admission in the ED and in my case thereafter transfer to the ward or the ICU depending on my condition.

Since I spent most of the time being admitted at the above ward, I shall concentrate on speaking about my experience in this ward.

To be honest, each time I come here, I feel I am in a private hospital - the care is so good. Mind you, I do have topmost level of private insurance cover, and can choose to go to any private hospital, but am very happy to come here at Maroondah and let the hospital claim from my insurance as a private patient. Frankly, the care is so good that I can hardly see non private patients treated any differently from the treatment I get over here.

The Nursing Unit Manager Chris is a lovely person who is always all ears should there be any issues and she does resolve any problem that comes up with tact and professionalism in a jiffy.

The nurses too are so nice and kind. I love them! Need I say more about them? An overworked tired bunch of people, yet they do their utmost in patient care. Just admirable! ! !

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Response from Alan Lilly, Chief Executive, Eastern Health 8 years ago
Alan Lilly
Chief Executive,
Eastern Health
Submitted on 24/12/2015 at 2:44 PM
Published on Care Opinion on 29/12/2015 at 12:10 PM

picture of Alan Lilly

Many thanks Goycho for sharing that wonderful story about your experience at Maroondah Hospital on Patient Opinion. It sounds like things have been going very well for you at the hospital and we really do appreciate that you take the time to acknowledge that. Just as we need to know where we need to improve, we also need to know where we do things well. Thank you.

Nurse Manager Chris is terrific and we think she does a great job too -I have no doubt that when we send this on to her she will be so pleased that you have acknowledged her and her team in this way. I will also share your story with the management team at Maroondah Hospital.

I loved your comment too about "feeling like you are in a private hospital" and that is a great reminder that GOOD care is GOOD care wherever you are!

So, thanks again for providing this feedback Goycho and I hope that you and your family enjoy the festive season.

kind regards, Alan Lilly.
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