I phoned from across Australia to speak with relative (inpatient) and was abruptly told no-one by that name recorded. Without even a hint of effort put in to ask whether they could try to find the patient I was told to phone the other hospital on their number, (both hospitals are connected by landline). With no result, I then phoned the family for more information and rang the hospital back to receive the same angry and unhelpful response. I asked to be put through to the appropriate ward and as if by magic the patient was found and had been there for a whole week. When someone phones a hospital they are not doing so to place a bet on a horse, where is the respect and compassion? Condescending attitude not accepted.
"... where is the respect and compassion?"
About: The Townsville Hospital The Townsville Hospital Douglas 4817
Posted by bugsette (as ),