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"Strength based and recovery focussed mental health service"

About: Maroondah Hospital / Mental Health Adult Inpatient Units (IPU1 and IPU2) Maroondah Hospital / Mental Health Triage Outer East Crisis Assessment Treatment Team

(as a carer),

My child had a brief and first psychotic episode late this year. It was a terrible shock to all of us and especially for me as I have worked in this field for many years.

I contacted triage and they immediately went into action. Our Outer East CATT team came out within the day to see my child and patiently assessed what was going on for them. Once my child was in the Maroondah IPU, they had the very best of care. My child's strengths were acknowledged and their interests were considered by providing appropriate tools – even in the High Dependency Unit (HDU)! My child was never forced to take medication but rather the staff spent time talking with them to help them make an informed decision. My child was moved to IDU as soon as was practical and was in a lovely private room with a locked cupboard so they could have their personal belongings safely with them. I was treated with respect as their carer and provided with a family meeting on the first day. I was invited to contribute to my child's assessment and provide information about the history etc… This may all sound like it should be that way but I have worked in mental health services for many years and it has not been that way at all. I think the Recovery Framework project lead by Rebecca is certainly effective!

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Response from Alan Lilly, Chief Executive, Eastern Health 8 years ago
Alan Lilly
Chief Executive,
Eastern Health
Submitted on 4/01/2016 at 6:37 AM
Published on Care Opinion at 1:10 PM

picture of Alan Lilly

Dear New carer

Many thanks for sharing your story on Patient Opinion. It sounds that whilst you must have had a very concerning time personally, your child was cared for in a timely, responsive and caring manner.

I am so pleased also to read that our services responded as they are designed to do and that yours and your child's needs were central to the decision making process.

Psychosis is alarming for the person experiencing it as well as for those caring for them. It is most comforting that you also felt engaged in your child's care and that the Recovery Project led by Rebecca was effective.

I will be sure to pass your feedback on as well as well as letting the management team know too of your feedback. Thank you for sharing your story in this way - our staff will be sure to have an extra spring in their step today in the knowledge that they have made a difference.

Thanks again New carer and I hope that 2016 is good to you and your family.

Kind regards, Alan Lilly.

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