About: Townsville Hospital and Health Service Townsville Hospital and Health Service Douglas 4814
Posted by Suffering (as ),
I had an appointment recently with Mental Health to have a medication review. I have waited over a month for this appointment. I turned up early to check in and was told that that appointment had been cancelled late the previous afternoon. After having an extreme reaction to that and my feelings out of control I became unwell. I refused to talk to anyone until I had calmed down a little. Someone from the service called later that night to see if I was okay and to see if I would rebook as they had an appointment in the next few days. Reluctantly I took that appointment, not wanting to be let down again by the very system that is meant to be helping me, not making things worse.
I turned up early to my appointment today to check in, they checked my details and told me to take a seat, I breathed deeply and thought OK maybe last time was just bad luck. Then the same person that saw me last week at the desk called me over and said that because I was late the doctor wouldn't see me. I immediately said....no way not again, do you not remember what happened last time - they did but said I was late. I told them I was not late, my appointment was confirmed yesterday and I am here early. They then said I was sent a text to confirm, I’m not sure if that was because they had suddenly changed my appointment or if they say it was meant to be earlier. I did not get any text.
I stormed out of there again. I went from 0 to 100 in 2 seconds. I rang my counsellor. They spent 2. 5 hours on the phone with me trying to calm me down, trying to get me to commit to them that I would go home and we would make a plan tomorrow. I am so disappointed in the system, the one that is set up to help those that are unwell, those that really need it. I feel it’s not the workers on the front line, but the ones sitting behind desks making decisions about patient care without seeing patients - putting everyone in the one box. I have many diagnoses but I am not the same as the person beside me. I cannot be given the same medical treatment as the next person because my experience is different, my reactions are unique to me and my care should be too.