"Child admitted to Upton House"

About: Eastern Health

(as a parent/guardian),

My child was admitted to the hospital. The Care Worker at the hospital insisted there was a  reason for my child's condition. I told the Care Worker that they were wrong.

I felt the Care Worker also gave me wrong advice regarding my other children. I had spoken to the Counsellor for Australian Childhood Foundation for advice. I was told to keep things simple.  This advice conflicted with that given by the Care Worker.

At the moment, my child is sick and prone to manipulation.

I think the hospital should seriously check the qualification of the staff. In my opinion, the Care Worker obviously has no qualification and training in the area affecting our family. The Care Worker should not be dealing with patient families given they advised everything that I stated above.

(Please note, this story was much longer and held more detail.  However Patient Opinion made the decision to heavily edit this story in order to maintain the anonymity of the storyteller.)

Responses

Response from Alan Lilly, Chief Executive, Eastern Health 4 years ago
Alan Lilly
Chief Executive,
Eastern Health
Submitted on 23/02/2016 at 06:22
Published on Care Opinion at 11:35


picture of Alan Lilly

Dear Not sure of the advice

Thank you for sharing story on Patient Opinion. I am really sorry to read that we may have made things worse for you at what already must be a very difficult time.

We take your feedback seriously and want to be able to follow-up your concerns and provide you with the reassurance you need. I can also arrange for one of our senior staff to speak to you if that would help.

If you would be kind enough to email me at alan.lilly@easternhealth.org.au with more specific details, I will gladly follow-up for you any areas of concern.

I hope to hear from you.

Kind regards, Alan Lilly.

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Response from Alan Lilly, Chief Executive, Eastern Health 4 years ago
Alan Lilly
Chief Executive,
Eastern Health
Submitted on 02/03/2016 at 19:27
Published on Care Opinion on 03/03/2016 at 08:54


picture of Alan Lilly

Dear Not sure of the advice

By way of follow-up, I just wanted to add that I know that Lynne Allison has now been in touch and she advised me that you have been reassured that we have responded to your concerns.

Thanks again for allowing us the opportunity to follow-up with you and whilst I know that you have experienced difficult times of late, I am pleased that we have been able to assist you in some way and also note where we need to improve our services too.

Kind regards and thanks again for sharing your story, Alan Lilly

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Response from Care Opinion Australia 4 years ago
Submitted on 07/03/2016 at 10:56
Published on Care Opinion at 10:57


Dear Alan,

Thank you for following up the case so thoroughly for me.

Best wishes.

(Written by Patient Opinion on behalf of the author.)

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