"Complimenting your staff"

Dear Alan,

In late November last year, I spent a night at the Maroondah Hospital with an injured knee. I wrote to you complimenting your staff at the Hospital, on the work they did, and how much I appreciated it.

Well, I ended up there again last week, not with a fall, but with a small abscess. Again, I arrived at Emergency, was transferred to the Surgery Ward, operated on successfully, and allowed to go home.

And again, I was so impressed by the staff I saw, their understanding, their care and their general attitude to the work they performed. Being in such a busy ward, I was amazed at the amount of work they completed, and in such a positive manner. During one night, there were two patients who were very vocal and very difficult, the responses from the staff were respectful and patient – for many hours. The other point I want to make relates to the great team relationships between all the staff I saw. It was lovely to watch the interactions between various members, and the support they seemed to give each other.

Could you pass my thanks onto the staff, please.

Thanks