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"Great service by nursing staff."

About: Maroondah Hospital

(as a relative),

Regarding the death of my mother.

Thank you to Kyrstie, Sabina, Deleela, Michelle, Emma, Marilyn, Lisa, Hannah & Haley of ward 2 North for taking such great care of Mum and us during a difficult time.

A special thanks to Kyrstie and Sabina - you will forever be in our heart.

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Response from Alan Lilly, Chief Executive, Eastern Health 8 years ago
Alan Lilly
Chief Executive,
Eastern Health
Submitted on 24/03/2016 at 1:24 PM
Published on Care Opinion at 2:50 PM

picture of Alan Lilly

Dear jmanelop

Many thanks for sharing your story on Patient Opinion. We really do appreciate you taking the time to do this especially after what must have been a very difficult and sad time for you and your family. Please do accept my sincere condolences.

Feedback helps us recognise where we do things well and importantly, where we need to improve. Clearly, we were able to help you when you needed us most and that is indeed the focus of all of us who work in health care.

I will pass your feedback on to the treating team and and make sure that we give extra special thanks to those that you have so kindly named.

Thanks again for taking the time to get in touch. It is truly appreciated.

Kind regards and I hope you also enjoy the Easter break, Alan Lilly.
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