"Paediatric surgery"

About: The Townsville Hospital

(as a parent/guardian),

From almost birth, my child has been a patient of Dr Dan at the Townsville Hospital. From the first moment we met Dr Dan he has been outstanding. Not knowing what was wrong with my newborn baby was the scariest moment of my life, but I felt very at ease knowing that I my child was in the hands of very skilled Surgeons. All of the operations have been communicated to me well, I've understood what happens in the procedure and I have been comforted by the staff. The downfall here is the communication between practitioners. When Dr Dan was away I didn't feel at ease like I would normally. I was made to feel like a hypochondriac.. as a mother I knew that my child was not well. We got sent home from the Emergency Department 4 times in the week. On the 5th visit I refused to leave and requested that my child at least be observed overnight. After observation we were then told my baby needed to go to theatre. This was frustrating to me as I had been saying that from the first visit.

Responses

Response from Karina Finch, Nursing Director Patient Services, Townsville Hospital & Health Service 4 years ago
Karina Finch
Nursing Director Patient Services,
Townsville Hospital & Health Service

I am responsible for the areas that manage patient safety, patient experience, client liaison and mortality review.

Submitted on 05/04/2016 at 17:48
Published on Care Opinion on 06/04/2016 at 08:00


Dear Mumofboweltroubles

Thank you for sharing your story on Patient Opinion.

It is very pleasing to hear that Dr Dan has provided such wonderful care to your baby, and that his manner and communication has been reassuring to you during a very scary time. I will ensure that Dr Dan is made aware of your feedback and appreciation.

I am really sorry to read that your positive experience with our health service did not continue when Dr Dan was away. We would very much like an opportunity to discuss your concerns in more detail so that we can investigate the issues you have raised. I encourage you to contact staff in our Patient Liaison Service directly on 4433 1074 at your convenience to discuss your concerns further.

Your feedback is very helpful, as information from our patients helps us to understand where improvements can be made. So I thank you again for your feedback and look forward to being able to address your concerns to provide reassurance to you for future interactions with our health service.

With kind regards

Karina

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