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"Great nurses at Day Surgery Healsville."

About: Healesville and Yarra Valley Health

(as the patient),

The doctor was held up well over two hours, but the nursing staff were great couldn't give us a cuppa until after the op. but sat in in recliners until the Doc turned up.

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Response from Alan Lilly, Chief Executive, Eastern Health 8 years ago
Alan Lilly
Chief Executive,
Eastern Health
Submitted on 21/04/2016 at 1:42 PM
Published on Care Opinion at 2:10 PM

picture of Alan Lilly

Dear Great nursing staff

Many thanks for your feedback and so sorry to hear about the delay. However, I can see that you were well cared for whilst waiting for the doctor except you couldn't have a cup of tea (appropriate but annoying I know!). Nice to read too that at least you could wait in a recliner to make it as comfortable as possible.

I will pass your feedback on to the Sue (the manager) and ask her to pass that on to the team too.

Thanks again for taking the time to write and I hope that all is otherwise well for you.

Kind regards, Alan Lilly.

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