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"Gastroscopy and Colonoscopy"

About: Yarra Ranges Health

(as the patient),

I was very pleasantly made to feel at ease by all whose care I was placed under during this procedure.

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Response from Alan Lilly, Chief Executive, Eastern Health 6 years ago
Alan Lilly
Chief Executive,
Eastern Health
Submitted on 26/04/2016 at 12:18 PM
Published on Care Opinion at 12:39 PM

picture of Alan Lilly

Dear Buster

Many thanks for sharing your brief story on Patient Opinion - it's great to receive such positive and affirming feedback and it always give us a buzz in our otherwise very busy days to be reminded about what we are all all here for - the patients.

Coming into a hospital or day facility can indeed be an anxious or concerning time and so being able to allay any fear is indeed a great outcome.

I will take great pleasure in passing on your feedback to our staff and the local management team at Yarra Ranges Health. Sue (Nurse Unit Manager) at Yarra Ranges Health will be no doubt very happy to also receive and share your feedback too.

I trust that you are now recovering well from your procedures.

Kind regards and take care, Alan Lilly.

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