"Such wonderful care my daughter received at Box Hill Hospital"

About: Box Hill Hospital

(as a parent/guardian),

My daughter was admitted to a Ward at Box hill Hospital via emergency recently with complex and serious health issues. I just wanted to acknowledge how exemplary the whole consumer/patient experience was. For example:

• Dr Ian in ED was extremely friendly, caring and personable, because he was thorough with his clinical assessment, he recognised that my daughter needed to be admitted for further investigation, we have been able to find the root cause of my daughters serious health issue. For that I will be always grateful.

• Nursing staff we saw were kind, patient and were very available, a few to mention were Vivienne, Ryda and Bridgett, I just wish I could remember them all that were assigned to my daughter as they made the experience of being in a hospital very positive

• The Neurology team,who dealt with us, (especially Dr Gabriella) were engaged in getting to the root cause of my daughter’s health issues and keeping her pain free, had great senses of humour and kept us up to date with the latest information.

• The ward is a beautifully kept environment both aesthetically and in the team dynamics - if this is an example of all wards at Box Hill Hospital, you should all be very proud of what has been achieved.

• The ISS staff were wonderful and couldn’t do enough for us offering drinks, kind words etc. It’s the personal touch and friendly interaction that makes a difference.

There is so much more I could write, but I just want to say a huge thank you for having a ward that would in my opinion have to be the best ward I have ever experienced.

Yours gratefully

Responses

Response from Alan Lilly, Chief Executive, Eastern Health 4 years ago
Alan Lilly
Chief Executive,
Eastern Health
Submitted on 26/04/2016 at 17:32
Published on Care Opinion on 27/04/2016 at 08:27


picture of Alan Lilly

Dear Best of Care

Thank you so much for sharing your story on Patient Opinion. I am just so pleased to read about the high quality care and attention which your daughter and your family experienced and it's feedback like this which makes us all realise what a great health system we have.

I appreciate you taking the time to share your experience and I will have great pleasure in passing your feedback on to the ward team (in Ward 9.2) and the local management team at Box Hill Hospital too. Through stories like yours, we certainly get a sense of where we excel and it's such a buzz for our staff to receive and read feedback like yours.

I hope that your daughter is now well and truly on the road to recovery and if we can assist any further, then you know where we are.

Thanks again for your feedback, it is much appreciated.

Kind regards, Alan Lilly

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful