"Wait time at the Specialist Centre of Broome Hospital"

I had an appointment booked for pre-anaesthetic check at 1: 30pm at the Broome Hospital Specialist Centre. I arrived right on time, and then spent two hours waiting. I think they messed up the patient appointment order, the lady booked for the 1: 15 appointment (yes patients may talk to each other in the waiting room) was seen about 2: 15, they then called 3 other patients before me!

Very uncomfortable waiting room when you have to wait for 2 hours.

They had displays all over the waiting room wall about how they are performing - by measuring the number of patients seen and the number of patients who had not attended appointments. How about measuring performance on how long patients have to wait for each discipline? (By the way the other appointments seemed to be running smoothly). It is a specialist centre so patients are there for a reason, most of us don't want to miss these appointments, which means we will probably sit patiently and wait as long as it takes.

The clinical staff were lovely, not doubting the quality of care. Maybe they were short staffed that day?

I am wondering why every time you go to the hospital they double check your contact details, but they don't make a courtesy phone call to let you know when they're running two hours late?

I am wondering why every time you go to the hospital they double check your contact details, but they don't make a courtesy phone call to let you know when they're running two hours late?