"Carnarvon Hospital high level of care"

About: Carnarvon Hospital

(as the patient),

I was recently referred to the outpatient, lumps and bumps clinic at the Carnarvon Hospital. There was some mix up with the letter nofifying me of the appointment but admin staff were really polite and call a couple of times to catch me to arrange the appointment. The doctor and staff were really efficient, the Dr (Mari) was fantastic at explaining the reason behind the planned procedure and risks. On the day of the procedure the administration staff were welcoming and efficient, the nursing staff were caring, friendly and professional. The doctor was careful, caring and professional. The preventative message that they provided was professional, they constantly checked in on my comfort, the outcomes of the procedure was good. To be able to come in to my local hospital and receive such a high level of care is so important to me and my family.

Responses

Response from Liz Kelly, A/Coordinator Executive Services, WA Country Health Service Midwest 4 years ago
Liz Kelly
A/Coordinator Executive Services,
WA Country Health Service Midwest
Submitted on 31/05/2016 at 14:11
Published on Care Opinion at 14:24


picture of Liz Kelly

Dear Happy with Service

It is great to hear that you had an exceptional experience at Carnarvon Hospital at the Lumps and Bumps Clinic. It will be my privilege to pass on your compliments to the staff and how you found them to be courteous, efficient, caring and professional. The WA Country Health Service strives to provide quality care closer to home where it is safe and viable to do so.

Good news about our services is always welcome and it lets us know that the care provided is valued by the communities we serve. I hope you continue to recover well from your procedure.

Thank you for taking the time and effort to write to us, it is appreciated.

Kind Regards

Liz Kelly

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