"Extremely comfortable with my midwives at Box Hill Hospital."

About: Box Hill Hospital / Maternity Service

(as the patient),

I have been lucky enough to of been cared for through 2 pregnancies and births by Kelly and Robyn in the KYM care model at Box Hill Hospital.

Upon meeting Kelly at my first appointment, I was immediately comfortable with her! I found her to be extremely knowledgable and so passionate, she answered all my questions and took the time to get to know myself and my husband.

Kelly introduced me to Robyn so I would be familiar with her in the event Kelly wasn't available.

During my second pregnancy I had some complications, Kelly was unable to be there for me, Robyn looked after me so well, making sure I understood everything that was happening and helping me feel at ease every step of the way!

Throughout both my pregnancies, births and after care, Kelly and Robyn showed me great kindness and respect, I could not have asked for better care, I truely believe I would not of had such positive birth experiences and been able to breastfeed my babies without them and their professionalism, passion and experience.

Responses

Response from Alan Lilly, Chief Executive, Eastern Health 4 years ago
Alan Lilly
Chief Executive,
Eastern Health
Submitted on 06/06/2016 at 19:11
Published on Care Opinion on 07/06/2016 at 10:43


picture of Alan Lilly

Dear Gratefulmum

Many thanks for sharing your very positive story on Patient Opinion. We're having a terrific run on stories like this and I am so impressed with the feedback specifically for Kelly and Robyn who are clearly doing a great job.

They seem to work together so well as a team and the teamwork really plays out as you describe, with always having the help you need on hand, when you need it. Stories like yours are sure to increase public confidence in the services we provide. Thank you.

I will take great pleasure in passing on your feedback to them and to the local management team too.

I hope that you are keeping well and thank you again for sharing your story with us.

Kind regards, Alan Lilly.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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