Eastern Health have provided episodic care for my relative for a number of years, most recently at Box Hill Hospital and the PJC. The patient file is enormous.
The two of us are guardians under a VCAT order and Eastern Health hold a certified copy of this order. However, despite this the correspondence - both written and by telephone - is directed to my relative at the residential care home. My relative is not capable of interpreting this information.
We have both, on several occasions, requested that contact be through one or both of us and have watched this information be put into the Eastern Health information systems. But still this does not change the votary arrangements.
Recently I was on the hospital premises having been with my relative for the pre procedure discussion and checks, yet they called the other guardian, as the contact to pick my relative up. When I returned for the pick up after the other guardian called me to say our relative was ready, the hospital told me they did not know I was the one who was there that day and did not have my details which I had provided at every contact point that morning.
Today we missed yet another outpatient appointment because we were not notified that it had been booked.
"Needs to be a better communication system."
About: Box Hill Hospital Box Hill Hospital Box Hill 3128
Posted by Grammargirl (as ),