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"Great care and attention in an environment of adversity"

About: Eastern Health Ambulatory Service Hospital Admissions Risk Program - lifeAssist

(as a relative),

Our very elderly father and father in law had to date been loudly and adamantly refusing to allow any service or support help him with his day to day living (at home alone). The team at Life Assist had been assigned a difficult task to facilitate the consent of home based services which involved "chipping away" at his resistance and co-ordinating services that we were able to. They also were unwavering in their support of us and his expressed wish to remain at home, providing practical and other support to make applications to VCAT and deal with difficult agencies that had become involved.

Thanks to the consistent and at times intensive support from HARP's Life Assist, we now have all the legal, procedural and practical supports in place that allow him to live in his home of over 40 years.

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Response from Alan Lilly, Chief Executive, Eastern Health 6 years ago
Alan Lilly
Chief Executive,
Eastern Health
Submitted on 29/06/2016 at 7:00 AM
Published on Care Opinion at 9:59 AM

picture of Alan Lilly

Dear Grateful family

Thank you so much for sharing your story on Patient Opinion. It is always most heart-warming to read these types of stories and in particular, our capacity to enable people to remain and be cared for at home - something I think that most of us would always want to be able to.

I think that your story also highlights just how important it is for non-family members to be able to assist and work with families at times like this as we know that this is quite an emotional burden.

I appreciate that you have taken the time to write and will delight in sending on your feedback to our frontline staff and also to their managers.

Take care and please do let us know if we can help any further.

Kind regards and thanks, Alan Lilly.

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