"Compassionate, kind, efficient care in Box Hill Hospital ED"

About: Box Hill Hospital / Emergency Department

(as a relative),

My mother in law had a stroke and was taken to Box Hill Hospital ED. Immediately upon arrival Chris, the Nurse In Charge facilitated emergency management. He displayed great leadership under pressure and co ordinated a team response in a co ordinated and caring style. He initiated treatment and at all times remained focused in a hectic and stressful environment. He explained what was happening and provided the family with opportunities to ask questions. He was so kind and respectful.

My family will not forget how thoughtful, respectful and kind Chris and his team were to my mother as she progressed through the Emergency Department to palliative care.

Responses

Response from Ben Kelly, Program Director Emergency and General Medicine and Chief of Site Angliss Hospital, Eastern Health 4 years ago
Ben Kelly
Program Director Emergency and General Medicine and Chief of Site Angliss Hospital,
Eastern Health
Submitted on 28/06/2016 at 12:23
Published on Care Opinion at 14:26


picture of Ben Kelly

Thank you very much for taking the time to provide this feedback. I hope you and your family are coping as well as possible under the difficult circumstances of your mother-in-law's illness.

I will pass on your feedback to Chris and the broader Box Hill Emergency Department team. I am very pleased we were able to provide such reassurance and care during your family's time of need.

Kind regards,

Ben Kelly

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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