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"Great care I received at Box Hill Hospital Emergency department."

About: Box Hill Hospital / Emergency Department

(as the patient),

I presented to Box Hill Hospital ED recently one Saturday evening with severe lower back pain despite taking analgesia at home. I was triaged promptly and walked straight to a bed inside. Everyone I met was very friendly and actioned pain relief promptly. It wasn't long before I saw a doctor and scan were ordered. I was moved to the short stay unit in the mean time to wait for the CT scan and report. In the end I was transferred to Epworth Richmond for ongoing care.

I thoroughly enjoyed my time in emergency and short stay. The surroundings are beautiful and the staff are very friendly. I hope to not return but if needed be very happy to be treated at Box Hill again.

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Response from David Plunkett, Chief Executive, Eastern Health 6 years ago
David Plunkett
Chief Executive,
Eastern Health
Submitted on 29/07/2016 at 4:31 PM
Published on Care Opinion at 4:57 PM

picture of David Plunkett

Dear Mrs G

Many thanks for your lovely feedback regarding your experience in the Emergency Department at Box Hill Hospital. It certainly is a wonderful facility that we are all really proud of.

I was so proud to hear the staff in the Emergency Department took such great care of you at what must have been a difficult time. I will pass your feedback onto the Emergency Department Managers so that staff in the department also receive your feedback.

I hope you're well on the road to recovery and wish you all the very best.

Kind regards


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