I was a public patient at Eastern Health for radical mastoidectomy.
The intake, theatre nurses, anaesthetist, surgeons (including the registrars & medical student), surgical nurses & support staff were FANTASTIC.
The facilities, flow, communication, care, ward, cleanliness, organisation etc were exemplary! !
The outpatients clinic again chaotic but professional in care, however the customer service at Reception needs improvement.
They are curt, grumpy & intolerant. The reading matter needs to be updated & refreshed..some is dated by 2-3 years. Wi Fi for outpatients would also be a wonderful, plus there is no signal in the ENT outpatients clinic.
About: Box Hill Hospital Box Hill Hospital Box Hill 3128
Posted by surgery (as ),