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"My experience of Sale Hospital Emergency Dept."

About: Sale Hospital / Emergency Department

(as the patient),

As a cancer and chemotherapy patient living about an hour and a half drive south of Sale, but being treated in Melbourne hospitals, I had occasion to visit the E. D. of Sale Hospital when suffering a high temperature and a severe chest infection for help with my breathing.

I was taken in almost immediately, triaged and treatment started straight away by a team of happy, enthusiastic and excellent young nurses/sisters. One of these young ladies who stood out was Amy - first names were all I was ever introduced to.

I was tested for everything they could think of, had bloods and urine samples taken, an ECG and a lung X-ray, given I/V antibiotics and other medications orally, was informed every step of the way, and was most pleasantly surprised by the speed and effectiveness of the care I received there.

Hospitals in Melbourne are good and I have not many complaints there, but the service and fast care I received at Sale was impeccable and something for the city hospitals to aim for! (Yes, I know there would be a huge difference in patient numbers to staff ratio's even? )

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Responses

Response from Frank Evans, Chief Executive Officer, Central Gippsland Health 6 years ago
Frank Evans
Chief Executive Officer,
Central Gippsland Health
Submitted on 26/08/2016 at 7:03 AM
Published on Care Opinion at 9:32 AM


picture of Frank Evans

Dear HPK

It is heart-warming to read of your positive experience in our emergency department.

Thank you so much for providing the feedback.

Receiving positive feedback is very motivating for all of us and I will ensure that your feedback is passed on to everyone working in our emergency department.

I was fortunate to catch up with Amy yesterday and was able to pass on your feedback and thank her personally.

I wish you all the best with your ongoing treatment.

Kind regards

Frank

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by HKP (the patient)

Thank you for your extremely fast response Frank, as CEO you have completed my happy experience at your hospital and I am glad I chose to go there for emergency treatment. Thank you for passing on my compliments to Amy and hopefully the rest of the staff.

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