"Bad experience when bring my baby for blood tests."

About: Knox Private Hospital

(as the patient),

I brought my baby (around 6, 7 months) to the Pathology in Knox Private hospital to take blood to test the iron level. Firstly, my baby was very calm and very cooperative when the nurse tries to take blood from the vain in the arms. Not much blood taken so they decided to do a small cut on the heel to squeeze out the blood. My baby started to feel pain and cried. I did feel the nurses were confused when they saw the baby was in pain and cried. But I kept very calm to calm my baby down and told the nurse to take enough blood. When they were still hesitating and questioning each other whether there was enough blood taken or not, I did emphasize and repeat to them many times that please be calm and take enough blood as I didn't want my baby to go through a painful procedure another time. Finally they told me it was all good, I could leave. Before that I still asked them one more time, was there enough blood or not, did they need my help to get it, they seemed to hesitated, they said no, it was alright. We went home and a day after, they called me to tell me to come back the the clinic as they didn't take enough blood to test. My husband needed to take a half day off to bring my baby to hospital, pay expensive car parking fee there and then my baby already in pain from arms and 2 heels. I have no idea what they thought, are they professional? Should I be angry in this case? Whom should I complain when my baby blood test weren't done correctly?

Responses

Response from Care Opinion Australia 3 years ago
Submitted on 12/09/2016 at 12:03
Published on Care Opinion at 12:31


This response has been posted by Patient Opinion on behalf of Knox Private Hospital.

Hi BeeNhi

We are sorry to hear about your experience within our hospital, it is not what we like to hear at all. We currently have two Pathology companies that lease private rooms within the hospital and we have tried to track you through them, however we do need some more details to establish exactly what pathology group you used.

Would you mind emailing myself on alex.kent@healthscope.com.au with the name of the Pathology group you attended with your baby, and also your contact details.

Kind Regards

Alex

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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