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"Housing NSW - Customer Service"

About: Housing Services - West Ryde

(as a carer),

Hi There,

A quick note to acknowledge and thank the customer service lady named Natalie at the Family and Community Services Housing NSW West Ryde office. I do not often write notes of thanks but feel a young person deserves encouragement and acknowledgement in what can be a difficult role.

I popped in yesterday to organise for some information and applications to further assist my brother who I care for in his quest for housing which he so desperately needs. She was attentive, polite and helpful listening and caring in her approach. She genuinely showed an interest and care regarding my brother's circumstances and provided advice that would aid in his application and was thorough in her explanation of the forms needed to be completed and services we could attain.

Having come from a background where I grew up in Public Housing to now owning my own place and having a brother I care for where I have had dealings at other offices this was a breath of fresh air.  A restoration and sign that there is a change in the customer service, care and desire to help those less fortunate and in genuine need at Housing NSW. It is Natalie’s approach that should be modeled and built on in other offices.

I (we) weren’t just a number, or a bother or another public housing tenant – we were treated like a person who was genuinely seeking the help and services and that stood out the most.

I wish Natalie the best in her endeavours with Housing NSW and hope she does not ever change from her caring nature to helping her clients that come thru the door and do hope this model of service and genuine care is something Housing NSW is adopting.

Well done Natalie well done Housing NSW West Ryde and Housing NSW.

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