"Totally inadequate response to repeated calls for pain relief"

I was in hospital for a different reason than back pain, however the bed was so uncomfortable I started experiencing severe back pain. I told the nurse and she didn’t seem to take any action. I had no pain relief given. I could not sleep at all that night and in the middle of the night I asked for at least a heat pack which I was given, but still no pain relief tablets. In the morning I asked the nurse on duty could I please see one of the doctors, an hour later I still had seen no one so I went in person to the nurse’s desk and the doctor was there. I asked can I please talk to you and she said I’ll be there in a minute. Half an hour later I still hadn't been seen so I rang my partner, who had to take time off work to come and get me. The doctor turned up about 15 minutes after I had called my partner.  I told her that I was going home and she said we can manage your back pain. I didn't take much stock of this because I had been 16 hours in pain and no appropriate response. I did finally receive pain relief while I waited for my partner, in the form of 2 Panadol and 5mg Valium. I felt this was totally inadequate, and I feel nurses should at least be allowed to dispense Panadeine without consulting a doctor. I found it terrifying that a person can be in hospital in severe pain and no adequate relief is given, it’s just too absurd. Also, three times I visited the shared toilet and the person before me had not flushed and there were faeces and toilet paper, and one time blood as well, sitting in the toilet. It was totally gross.