"Broome Regional Hospital Emergency ward."

About: Broome Health Campus / Emergency Department

(as a relative),

Recently late one night at I had to take my husband in to Broome Emergency Department with severe pain which he thought was severe indigestion. I wish to say up front the nursing staff on at the time were amazing, however I was less than impressed with the attitude of the doctor rostered on at the time. I felt she was rude, abrupt and appeared uninterested in hearing his past history with the exact same problem only a month previous. I understand she was close to finishing for the night. I appreciate what the staff in Broome Emergency deal with on a daily basis, however how are you supposed to treat a patient if you are not interested in hearing him out? Yes he started rambling a little once the morphine started working, but we wanted answers for his severe pain not reduce the pain and send him home like last time.

The doctor who relieved her was exactly what you want from a doctor, he was in within 15 mins of starting. Heard my husband out and took a little more time trying to work out the problem and actually talked to us and explained what he thought was wrong. I wish to thank him and the nursing staff for their care.

Responses

Response from Holly Hanna, acting Broome Operations manager, Management, WACHS 3 years ago
Holly Hanna
acting Broome Operations manager, Management,
WACHS

Managers Broome Hospital

Submitted on 10/10/2016 at 11:31
Published on Care Opinion at 13:09


Dear worriedwife

Thank you for taking the time to provide us with this feedback. I am please to hear that you were treated well by the majority of nursing and doctor staff. I would like to speak to you directly if I could with regards to the one doctor you have mentioned so that I can get further details from you. I can then follow up with our Senior Medical Officer and provide you with specific feedback.

You can contact me on 91942855 or by email holly.hanna@health.wa.gov.au

I hope your husband is now well.

Regards

Holly

  • worriedwife thinks this response is helpful
    {{helpful-1}} other {{helpful-1 == 1 ? "person thinks" : "people think"}} so too

Update posted by worriedwife (a relative)

Holly,

Thank you for wanting more information. I will definitely get in touch to give you more info so you can let the male doctor and nurses who looked after my husband know how much their care was appreciated.

Updates, changes and questions related to this story

Opinions
Next Response j
Previous Response k

Keyboard Shortcuts

Navigation
Shortcut Help ?
Go to Home g + h
Go to Tell Your Story g + t
Go to About Us g + a
Actions
Focus Search Box /