I presented to Broome Emergency Department recently for the 3rd time in a few days with abdominal pain from gall stones.
Each visit has been very positive and I've been well looked after but I want to mention today in particular.
Even though all the bays were full at the time I presented, the triage nurse came out to the waiting area and continued to comfort and reassure me, was telling me that they wouldn't be too long, bringing me water and seeing how I was going. She really went above and beyond to make me feel like I hadn't been forgotten about.
Once I went in, everyone I encountered was so reassuring and attentive, even though they had a lot going on. They took my pain seriously and made me feel like I was a priority to them in that moment, again even though there were many other patients.
Dr Sue looked after me today and I want to make a special mention because I felt like I was in the best possible hands. She went above and beyond for me when she didn't have to. Once my pain was under control, instead of sending me on my way she took the time to draw a diagram of what was happening with the gall stones and how they work and what to expect so I understood. I have had Dr Sue before at the Broome Hospital years ago and even though our encounters have been brief, I haven't forgotten her as she has the best bedside manner and it's obvious how much she cares about her patients. Thank you Dr Sue.
"Broome ED going above and beyond"
About: Broome Health Campus / Emergency Department Broome Health Campus Emergency Department Broome 6725
Posted by Broome patient (as ),