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"Treatment room accident and emergency"

About: Nambour General Hospital

(as the patient),

Unfortunately I broke a bone in my lower leg which required a plaster cast. Until I got to the treatment room the experience was very acceptable. I had my leg plastered and before he left, the doctor advised the senior nurse that I needed crutches. The senior nurse came shortly after with a young, very pleasant nurse who, I believe, was on their first day. The senior nurse explained to the other nurse what to do and that they understood what was required. However, once left alone another doctor (who was dealing with another patient), proceeded to undermine the nurse. This doctor, in my opinion, was clearly showing off in front of the nurse and prevented the nurse from doing their job. It started with getting the crutches out of the wrapping, then proceeded to prevent the nurse from giving me pain relief. As the nurse started showing me how to use the crutches, the doctor took them from the nurse and proceeded to give me brief, very brief, instructions how to use the crutches. The nurse appeared to be embarrassed but possibly it being her first day, didn't know what to do. All this time the patient this doctor should have been dealing with was left unattended, I believe. I find this action to be totally unacceptable. I was sent home with no real idea how to use the crutches. I live alone and cannot use the crutches. Fortunately for me my neighbour who was with me hired a wheelchair for me. I am still unable to use the crutches as I have no confidence and whilst trying to learn have almost fallen. I feel the nurse was no way at fault and I believe it was what I considered the disgraceful, very unprofessional actions of the doctor.

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