"Fantastic service at Three Springs Hospital"

About: North Midlands Health Service

(as a relative),

My partner had an extremely sore foot so we finally decided to head to the hospital to get some answers. The nurse at the hospital was very welcoming and took a full history. She had a sound knowledge of everything she needed to do while displaying a wonderful sense of humour. She called the local doctor who came and checked my partner out. Unfortunately my partner was given the wrong antibiotics and when the nurse discovered this she immediately rang us and asked us to come back to the hospital. She checked out my partner for any reaction and then handed over new antibiotics. Later that evening the phone rang and it was the nurse checking on my partner before her shift finished.

What wonderful service - we couldn't have asked for anything more.

Responses

Response from Michele Young, Coordinator Executive Services, Executive Services, WACHS-Midwest 3 years ago
Michele Young
Coordinator Executive Services, Executive Services,
WACHS-Midwest
Submitted on 17/11/2016 at 14:25
Published on Care Opinion at 15:46


picture of Michele Young

Dear Wonderful service

Thank you for sharing your story on Patient Opinion. I am sorry to hear that your partner was given the wrong antibiotics and the inconvenience this caused you both in having to return to the hospital. I was so pleased to read of the high quality care and attention you received from a member of our nursing team. This once again highlights the calibre of staff we have working in our service.

WA Country Health Service strive to provide patient centred care and the team at North Midlands Health Service will be delighted to hear your positive feedback. Stories like yours allow staff to hear about the effect they have on a person's experience which lets them know what they are doing well and what can be improved.

Thanks again, I appreciate you taking the time to write and I hope your partner is on the road to recovery.

Kind regards

Michele

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