"Post op physio for a full knee replacement"

About: Box Hill Hospital Maroondah Hospital Peter James Centre Yarra Ranges Health

(as the patient),

I had a full knee replacement on my left knee at Box Hill Hospital. I could not fault anything about my stay there. From there I went to Peter James Rehab in Burwood, again I could not fault the patient care I received. I then went to Yarra Ranges in Lilydale for the start of my rehab on my knee. I did 2 sessions of one on one with the physio. I was put into the ortho gym section and did my physio in there. On my second physio session I was put onto the bicycle, my knee was still very sore and still not very bendable. I couldn't reach the peddles, but was told to stretch my legs as that's good for my knee. I did half turns as I could no way do full circle turns. That night my heal was in enormous pain, my foot swelled up and I couldn't walk on it even with my crutches. I went to my doctor who told me my Achilles tendon was pulled and I'd have to go for an ultrasound. I had it done and it confirmed what damage was done to my heal. The tendon was ripped from the bone. I had to then go see an orthopaedic surgeon to see what was going to be done. I went to Maroondah Hospital and was told I would have to wear a shoe boot for two to three months, when I told the doctors and the physios and others how it happened with being put on the bicycle so soon after my op I believe they were horrified. This has put my recovery for my knee to a standstill because physio had stopped. I'm very upset and disappointed this has happened considering I was doing so good before this incident. This has made a huge impact on my recovery and my return to work.

Responses

Response from Jo Gatehouse, Director, Quality, Planning and Innovation (Acute Health and Consumer Participation and Patient Experience), Eastern Health 3 years ago
Jo Gatehouse
Director, Quality, Planning and Innovation (Acute Health and Consumer Participation and Patient Experience),
Eastern Health
Submitted on 21/11/2016 at 12:27
Published on Care Opinion at 12:28


picture of Jo Gatehouse

Dear Pinged off

I am responding on behalf of David Plunkett, our CEO who is on leave at the moment.

I am very sorry to read about your recent experience at Yarra Ranges.

We would like to follow this up and provide you with some feedback and more details about this. As the information provided here is de-identified, I would be grateful if you would write to me privately at jo.gatehouse@easternhealth.org.au and provide some more details and we will follow-up very quickly and get back to you. You can be reassured that any personal details will not be released on this website and that this request for information is to help us address the matter in a timely manner. Once again, I am very sorry to read about what happened and hope to hear from you very soon.

Kind regards,

Jo Gatehouse

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Response from Jo Gatehouse, Director, Quality, Planning and Innovation (Acute Health and Consumer Participation and Patient Experience), Eastern Health 3 years ago
Jo Gatehouse
Director, Quality, Planning and Innovation (Acute Health and Consumer Participation and Patient Experience),
Eastern Health
Submitted on 25/11/2016 at 15:54
Published on Care Opinion on 28/11/2016 at 09:40


picture of Jo Gatehouse

Dear Pinged Off,

Thank you for making contact with me via email.

Following your contact, I followed up with the Director of Allied Health regarding your experience.

I understand that staff have been in contact with you and as well as meeting with you next week, they are following up on a number of issues that you have raised with them. I trust that they will be able to work with you to resolve these issues.

Thank you again for taking the time to share your story and I sincerely wish you a speedy recovery.

Kind Regards,

Jo Gatehouse

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