"Emergency department - Monash Clayton"

The day is not over yet but my mother was advised by her GP to attend emergency department at Monash Clayton. She is elderly and has been unwell for a couple of months. Some blood tests showed some abnormalities and she has a heart problem. She was made to sit in the waiting area, next to a person with Gastro (gastro information sheet in hand as well as a sick bag including its contents) which isn't a great thing. Why wasn't this person kept away from others so as not to spread their illness? I find that disgusting. Anyway, the referral was sent to the ED along with all other necessary information and all they can do is send her for an X-ray and make her wait. She's now been there for more than six hours yet the GP's opinion is that she is in heart failure. I hope they do something soon. I'd hate to be laying on the floor bleeding out because you still wouldn't be seen to. I find the treatment at this ED is pretty appalling really. On the other hand Dandenong Hospital, ED and South West ward 4 could not be faulted. ED were fantastic when we were there recently. She was taken in in the same way, referred by GP, admitted and kept in for a week. If you need medical treatment, I would advise anywhere but Clayton. Even The triage nurses don't seem happy about trying to assist patients with any sort of treatment. Very poor interpersonal skills. I saw somewhere today that Monash Clayton is a teaching hospital. God help us all in the future if they are teaching these kinds of attitudes and low level of care.