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"Thank you to all who helped at Ipswich Hospital."

About: Ipswich Hospital

(as the patient),

My child had a knee injury and the emergency unit said it would go away however after a week it hadn't. My child still couldn't put their foot down on floor and was still in a lot of pain.  We came back to hospital and was told to wait until February for an outpatients appointment.  I requested if anything was cancelled or if there were any slim chance to review this decision cause they were still in pain and not able to put the leg straight and someone name Melissa, I think, spoke to me and although she did not promise anything she said she would try.  Within a day we had the appointment at outpatients clinic and one week later my child had the operation.  Thank you to the officer and a big thank you also to doctors and nurses dealing with us, who were amazing, caring and genuine.  Thanks.

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Responses

Response from Joy Wyatt, Senior Consumer Liaison Officer, Clinical Governance, Queensland Health - West Moreton 5 years ago
Joy Wyatt
Senior Consumer Liaison Officer, Clinical Governance,
Queensland Health - West Moreton
Submitted on 23/12/2016 at 8:55 AM
Published on Care Opinion at 10:40 AM


Dear Knee Injury

Thank you so much for your kind words. We are so happy that we were able to help out. Surgery can be a very unsettling experience, so we are delighted to hear that our wonderful staff in surgery took such good care of your child. We hope that your child has a full and speedy recovery so that next year is everything they hope it to be!

We will forward your kind words onto Melissa as well as all the clinical staff. It is really satisfying when our hard work is acknowledged by patients and their families, so thank you for taking the time to share your story

We wish you and your family the very best for a wonderful festive season and a happy and healthy new year.

Kind regards

Consumer Liaison Office

West Moreton Hospital and Health Service

23/12/16

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