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"My stay at Sydney Eye Hospital"

About: Sydney / Sydney Eye Hospital / Emergency Department Sydney / Sydney Eye Hospital / Social Work

(as the patient),

I developed a case of conjunctivitis in my eye. This was a very stressful time for me. I was sent from my optometrist in a regional centre to the Sydney Eye Hospital. I presented at the emergency department with my referral letter, but was told I would have to go through triage like everyone else. My referral letter didn't help. There was a lot of waiting and plenty of patients, not just with eye problems. The doctor I saw in ED was very professional and very kind, but they seemed to be very busy and understaffed. It was just after midnight before I was in the ward, after going to hospital at around 6 pm. The staff on the ward, were very good. One nurse in particular was fantastic and administering my eye drops was no bother to her. The doctor came around every morning at 9 am and it is good to know how you are progressing.

After a couple of days I developed chest pains and shortness of breath. Within seconds I was having an ECG and scans and being seen by doctors and nurses. It turned out to be an allergic reaction to my eye drops that had been changed that day. The social worker pleaded with me to stay a couple of extra days as I had no one at home to care for my eyes. She was really lovely.

When I was discharged, I was told that patients are discharged at 9 am, but that is generally before the doctors come round to see you. I rang my partner to see if they could pick me up, but couldn't get there until midday. One nurse came and said I had to leave, so I had to wait in the waiting room until my partner turned up. The nurse in charge saw me and said I didn't have to leave and I could go back to the ward as they were not short on beds.

I have now improved but I am still having weekly checkups but these are problematic and something needs to be done. I had a specific appointment but when I turned up there are lots of patients who have the same time as me and we are assigned a number when we turn up and are seen by that number. Sometimes I am not seen until a few hours later and then only by a nurse. I have had to wait many hours to see the doctor. This is not good enough.

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Response from Jennie Barry, General Manager, Prince of Wales/Sydney/Sydney Eye Hospital 7 years ago
Jennie Barry
General Manager,
Prince of Wales/Sydney/Sydney Eye Hospital
Submitted on 10/02/2017 at 4:52 PM
Published on Care Opinion at 5:05 PM

Dear Fab Eyes

Thank you for taking the care and time to give us such a valuable insight into your care and continuing journey at Sydney Eye Hospital. I find it very satisfying to see our staff described as ‘very professional and very kind’; ‘she was really lovely’ and the staff on the ward ‘were very good’.

In relation to your experience in the Emergency Department, the Eye and General Emergency Department are now one unit and all patients that present are required to go to the triage desk to ensure that the most sickest patient is seen the quickest.

The feedback you have provided regarding our processes and the times waited will be incorporated in work around our models of care and current planning for redesign of these departments. In the short term the Eye outpatient department is planning to use a new patient waiting system which will hopefully reduce waiting times.

We strive to have all patients ready to go home by 9am to have beds free for incoming patients. We will provide feedback to the unit around communicating this to patients earlier in their admission to allow for planning with families.

We hope that your recovery is progressing well and please don’t hesitate to contact me if you would like to discuss further.


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Response from Jennie Barry, General Manager, Prince of Wales/Sydney/Sydney Eye Hospital 6 years ago
We have made a change
Jennie Barry
General Manager,
Prince of Wales/Sydney/Sydney Eye Hospital
Submitted on 5/09/2017 at 12:34 PM
Published on Care Opinion at 1:00 PM

Dear fab eyes

Just a quick update to let you know that an interim solution of relocating certain clinics has been implemented, to address the issues you raised around overcrowding and waiting times in the Eye Clinic.

Sydney/Sydney Eye Hospital strives to provide quality consumer-centred care by building positive partnerships with our patients, so thank you again for taking the time to get in touch and also, allowing us the opportunity to improve our service.

Kind regards


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