"My first appointment within the ENT department"

My experience felt like a complete shambles due to apparent indecisiveness and sheer lack of attention by senior staff members.

My appointment was based on the matter of an apparent benign lump on my neck /throat region.

The initial interviewing doctor took a number of notes from me regarding this complaint. I also told her about a current complaint regarding my lower neck /throat region that has both I and my partner very concerned.

The initial doctor did a basic external examination of my neck / throat, after which she administered a local anesthetic to my throat via my nose, then promptly left the room to consult a more senior member of staff.

She returned with the more senior member, plus a medical student in tow; the senior member also did a basic external examination, then mentioned he would arrange an operation for me to have my initial complaint of a nodule in the throat to be corrected.

During this discussion I told him of my current complaint that does have myself and my partner very concerned - which he seemed to totally ignore. Eventually, he decided not to proceed with the arrangements for an operation on my initial complaint. His reasoning for change of mind was - 'I had been able to manage so far for a number of years with it, without too much bother. We will wait and get another ultrasound done in 5 months time to see if the initial complaint has changed at all.' Nothing more was mentioned about my current complaint / concern that is situated in the lower portion of my throat / neck. No internal examination of any kind was undertaken at all.