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"Amazing service but I don't always feel understood"

About: Significant Others Support Group - Drug ARM -Brisbane

(as a service user),

I have been using the service as a significant other and find the counselling is fantastic. It can be difficult starting a new program or changing counselors because I struggle retelling my story each time, but the counselors are all amazing. I have found the significant other sessions and groups a real benefit, however my personal situation has since changed and I don't always feel understood based on my situation. As a single mum, I would love there to be something available, maybe during school hours, like a group for single mums. I don't know if there is something available and it just isn't advertised, or maybe other single mums have felt embarrassed and didn't want to speak up. I'm not wanting special treatment or a babysitter, and am so grateful to this service for all that they have done, I just think it would be good to be more accommodating to specific situations.

I really appreciate this service exists, other counselling services have changed due to the government and I think this DrugARM are doing a great job.

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Response from Richard Norman, Healthy Options Australia 7 years ago
Richard Norman
Healthy Options Australia
Submitted on 28/03/2017 at 3:44 PM
Published on Care Opinion on 29/03/2017 at 12:12 PM

picture of Richard Norman

Hi SignificantOther

Thanks for your feedback. I agree, it can indeed be challenging to find support as a single parent, particularly at those busiest times like school holidays. You have identified some very good points, particularly about the need to respond with flexibility around the variety of different situations people are in when seeking help. Also your point about having a smooth transition between programs that avoids that 'telling my story again' is very valid.

At Drug ARM we will always aim to deliver a flexible and professional service that effectively meets the needs of people facing issues with alcohol and other drugs, including family members. I am glad you have taken the time to give us some constructive feedback which we value as it helps us improve our service delivery.

Again, thank you for your feedback and we are glad that over all you have had a positive experience at Drug ARM.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by SignificantOther (a service user)

Thank you for your response please keep me updated on programs at drug arm they may be able to cater for my situation.

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